Overview:

Tier I Technical Support Representative is responsible for providing first-level customer support for dialup and broadband services, including support of Fiber TV and VOIP services.

Skills and Qualifications:

The qualified applicant must be outgoing, conscientious and customer-service oriented and able to work in a dynamic environment. Strong communication, time management and documentation skills are required.

Troubleshooting, an eagerness to learn, research and problem-solve, and proficiency in hardware/software configuration and operation are a must. If you enjoy working with people and technology and have superior customer service skills, we have the position for you!

Genext offers a competitive pay, employee discounts, great benefits, and excellent career opportunities.

• Proficiency with the Windows Operating System, from Windows 95 - Windows XP
• Experience with the Setup and Troubleshooting of DSL, Wireless and Fiber Services
• Experience with the Microsoft Office Suite of Productivity Software
• 1-year prior customer service or equivalent experience
• Excellent Verbal and Written Communications Skills
• Ability to Learn, Retain and Apply Information
• Strong Organizational and Listening Skills
• Professional Telephone Etiquette
• Willingness to conform to Business/Casual Dress Code
• Ability to Utilize a Complex Billing, Customer Support and Ticketing Database
• Ability to Use an Interoffice Phone and Voicemail System
• Bilingual skills desired, but not required