Thank you all who participated in our recent newsletter promotion and for your comments about our company. We are happy to hear about the many positive experiences our customers have had with our services, products, support and customer care. The response was overwhelming and we appreciate all of the feedback we received as it provides insight into our strengths, areas for improvement and what our customers value most in a Service Provider.
With that said, it was excruciating choosing the top three winners. We could hardly formulate our top 25, let alone the 10 we ultimately chose. That's right, we did inevitably select 10 comments in all, highlighting the various aspects of our business.
Below, please find the top 10 Genext comments (in no particular order) selected and rewarded with a $10.00 credit toward February's invoice.
Before we decided to sign up with Genext, we talked with several local and regional ISPs. We decided upon Genext because we felt that the Genext people we talked with were better informed, more technically competent, more business-like, and more thorough in answering our questions than any of the others."
During our decision-making and connection process, we talked with three different Genext people and found all of them to be courteous, knowledgeable, and helpful. The connection process was fast and efficient.
We also like the fact that we have experienced no problem whatsoever with our Internet Service since we connected. It is always there, whenever and however long we want it." - Bob E.
...with Genext someone is always available to pick up the phone...and I can ask questions: I tell my friends they too can get real-time help from a living human being when they need it, or they can drive across town and talk to someone face to face. Genext is by far the best choice for local service from people who are a part of my community." - James E.
Bueno una de las cosas que me motivo a escoger Genext es la facilidad con la que se conecta y la rapides con que han respondido a mis preguntas. yo personalmente e recomendado algunas personas a que sean parte de este gran proyecto que es genext, y gracias a eso genext me a reconpensado dandome buen servicio pero sobretodo servicio gratis por recomendar otras personas so y entrenle al proyecto genext. VIVA GENEXT."
[Translation] Hello, one of the things that motivated me to choose Genext was it is easy to connect and how rapid they responded to my questions. I personally have recommended people to this great place called Genext, and thanks Genext for giving me service for free because I recommended others to this great place Genext. Genext Lives!" - Raul S.
Genext has been interruption free, hassle free, and has been the best service provider I have ever dealt with." - Kevin C.
Our Genext experience was great. They told us exactly what would happen. There were no hidden cost{s}. Every thing was very up front...We Love it." - Tamra C.
Not a second do I pause when friends ask which provider I have. Genext employees are master's at communication...I really appreciate the way technical support is able to talk you through or remotely get me through those little anomalies that non techies find so frustrating. Thanks again for providing such uncommonly professional and excellent service." - Nancy M.
I have had a 100% great experience with Genext! I was going to upgrade to Verizon DSL, I have had such a great experience with you that I had the DSL box come in the mail and it sat on the shelf because I didn't want let go of you guys, I sent it back and paid $80 to let that service go. Your Tech support has been amazing as well. Keep up the good work! I would like to see about getting your phone service as well." - Mike W.
I Love the Easy access it is simple and the people are helpful best choice I made to switch." - Seth M.
As a new subscriber I want to let you know that I have enjoyed talking and working with your staff. I think you have a good product line...the follow up calls I got to make sure everything was working well and to answer any questions was nothing short of exceptional!" - Darren M.
Hi, I have been with genext.net now for a couple of years. As a former user of MSN, I now get better, more consistent service with Genext.net at half the price of MSN!" -Darryl R.
Referral Reminder
As a valued customer, you are already aware of the advantages of Genext Internet Service. The question is: do your friends and family?
Superior Speeds. Dependable Service. Local Support.
Over a third of our business is referred by you...our satisfied customers.
Take advantage of our Refer-A-Friend program and get the value of their first paid month, up to $20, credited to your account...that's like FREE Internet.
It's easy!
Tell your friends and family about Genext.
They signup with Genext.
You Earn Credit toward your Bill!
When your referrals call or sign-up online, they must give your name when we ask, "How did you hear about us?" Or enter it into the "Referral" section on the sign-up form.
Once your referral has paid for at least one full month of service, a thank you email will be sent letting you know the referral credit will be applied to your account!
Refer a Friend Today and start getting credit toward your Genext Service.
There is no limit to the number of referral credits you can receive!
Receive Referral Credits equal to the monthly bill for Genext Internet Dialup Service.
Get up to $20 for any Genext Broadband Internet Service that is referred.
Don't wait...Tell your friend's and family about Genext Internet and let the savings roll in.
Wacky Weather Hits the Valley and Outages Follow
Cold weather and sporadic winds have plagued the Valley this winter. Many locals are concluding this winter the wildest in recent history. Two rather large windstorms, sub freezing temperatures and a few dumping snowfalls have made this a year to remember. The latest storm, which hit the area on Sunday, January 8th, was the worst yet. Leaving many residents without power, estimates of 18,000 homes and businesses were without electricity for days. Luckily there were no reported injuries and we hope you and your family experienced no major damage.
The storm also caused Genext to endure system wide outages as well. Fortunately, it was a mere 24 hours before all of our services were restored to customers. We want to thank you for your patience during this time as our team worked diligently to resolve the issues as quickly as possible.
As we never know when the next storm or weather extreme will strike, we have included some tips on how to keep yourself and your property safe and how to best deal with power outages, should they ever inconveniently occur again in the future.
Outages
Have a power-outage kit that includes flashlights and batteries, glow-in-the-dark sticks, a lantern, matches, a wind-up clock, a portable radio, a Mylar blanket and a can opener.
To avoid deadly carbon-monoxide poisoning, keep generators outdoors when they're running. Make sure the exhaust is not near a window or other opening to the home. Keep the exhaust and muffler away from combustible material.
Never burn charcoal indoors. Charcoal produces toxic fumes that can kill quickly.
Use hot water sparingly.
Turn off most electrical devices and unplug sensitive electrical equipment. Leave a light switched on, however, so you'll know when the power returns.
Never handle or approach a downed power line.
Dress in layers and cover your head. Close off unused rooms. Close drapes to prevent drafts.
Use only space heaters designed for the indoors. Even those need to be adequately vented to avoid carbon monoxide poisoning. Keep space heaters away from curtains and clothing. Always turn off the heaters before going to bed or leaving home.
Get fresh air and get help right away if you feel sick or dizzy while using a generator or space heater. Fatigue, nausea and sleepiness are signs of carbon-monoxide poisoning.
Ice damage
To avoid frozen pipes, let water trickle overnight from indoor faucets served by exposed pipes.
Keep the heat on at least 55 degrees. If your water pipes are not insulated, install pipe sleeves.
Outdoors, disconnect garden hoses. Drain and cover faucets.
The NFL Rate Hike Debate
While we find ourselves in the midst of every football lover's favorite time of year, playoff season, a newly developing power struggle between the football fans ultimate channel is also emerging.
As we learn more about the TV industry, it has become apparent that sports programming contains the highest costs. And now, The NFL Network is seeking to make all cable companies carry the channel to all of our subscribers, whether they want the channel or not. This request is technically and, most importantly, financially challenging.
The American Cable Association, the voice of the nation's independent cable operators, has been pushing the NFL, demanding reasonable treatment for all cable systems, big and small. They launched SportsChoiceNow.org, a website providing a direct link for visitors to contact the Hill and tell their reps that they want the channel on a sports tier and that they don't want to be forced to pay for it.
The website asks you to click on a link to write Congress and demand SPORTS CHOICE NOW! It's quick and it's easy. The website does it all for you in just a couple of minutes. If you feel strongly about this issue and having a choice in what programming you want, at a reasonable price, voice your opinion and help in the fight with The NFL Network.
We appreciate your urgent help on this important matter. If you have any further questions about this issue, feel free to contact Kristin Eastman, Relations and Administrative Operations at 884.7791, ext. 308.
Enjoy watching the playoffs!
A New Billboard On Its Way?
Many of you commented on the 8' x 20' billboard stationed at Stevens and Mission Street, right before crossing the George Sellar Bridge. The billboard went up near the end of October and all of us in the office loved the sight of the Genext ad, bigger than life! Well, sadly after two months of withstanding the frigid temperatures and blustery weather, our billboard has made its departure.
We hope you enjoyed gazing at the billboard as much as we did! Many new customers noted the billboard as the reason for signing up with Genext and we appreciate this information. The success of the ad has led us to consider additional opportunities of glorifying the community with additional Genext artwork!
Be on the lookout...another Genext billboard could be coming to an intersection near you.
Home Show Season
Whether you are moving into a new home or looking to spruce up an existing one, the upcoming North Central Home Builder's Association Home Show is sure to have something to gain your interest. And yet another reason'''Genext is once again a main exhibitor! The fourth annual event will begin on Friday, February 9th and conclude on Sunday afternoon. We are excited for the opportunity to showcase our technology.
You can't miss our new booth display (right at the bottom of the stairs). We'll be showcasing the latest home theater technology together with Genext TV in HD, Structured Wiring Centers and of course our bundled services.
There will be over 80 exhibitors at the Event with information about various home projects and ideas including landscaping, customer cabinetry, flooring, home interior solutions, restoration services, decking/patio ideas and more. As well, there will be a series of seminars including a Kids Zone and an all out Construction war to make the ultimate playhouse.
Make sure to come check us out at this premier event. Remember, we will be setup downstairs by the elevators, in the main hallway. Please plan on dropping by as it is always great for us to meet our customers face to face as well as speak directly with potential customers looking for exceptional service from a local company.
When:
Friday, February 9th: 6 - 9 pm - Preview Party
Saturday, February 10th: 9 - 7 pm
Sunday, February 11th: 10 - 4 pm
