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Contact Info
PO Box 5389
Wenatchee, WA 98807

884.7791
761.7791
225.7791
1.866.588.6329

125 McGee Street
East Wenatchee
Douglas County

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National Geographic HD Now Available On Genext TV

Find yourself...trekking mountains with brown bear, investigating bizarre crime scenes, uncovering mob family secrets and exploring mysterious medical diseases. You can be amongst the adventure with the launch of National Geographic HD. Watch and explore this brand new HD channel; you'll be amazed at the spectacular imagery of true high definition on Genext TV.

If there is one channel that begs for a high definition format it is National Geographic. It's the best place to watch programs on nature, science and history, now in it finest form, providing unique insights, groundbreaking findings and a truly unforgettable television experience - all in amazing detail, vibrant colors and theatre-quality 5.1-channel surround sound.

A new study indicated that if High Definition subscribers could add just one channel, it would be National Geographic HD! And now Genext TV subscribers can watch National Geographic HD on channel #603, located in our HD Tier.

Don't miss out on the award-winning documentary programs, compelling stories featuring world-renowned explorers and cutting-edge filmmakers. From science, the modern world and investigations to lost cultures and natural history, National Geographic Channel in high-definition brings adventure, exploration, culture and natural sciences to life, with passionate storytelling and expert eye witness accounts.

Our HD lineup continues to grow; we now offer a total of 22 HD channels. If you would like to experience TV the way it is meant to be, signup for Genext TV HD today...only $7.00 a month and we'll guarantee you'll never go back to watching standard definition television.


Burglary Season: Time To Think About a Genext Security System

It's that time of year...the weather is scorching, kids are on summer break and many of us are finding time to skip town! While this time of year is great for vacationing, July and August are also the most targeted months for burglaries. If you'll be away this summer, it is wise to be prepared before packing up and hitting the road.

Unfortunately, Security is no longer a simple matter of locks and keys. There are other steps to think about to ensure peace of mind and safety. The best way to protect your home is with a professional Security System and 24 Hour Monitoring Service. Genext offers technologically advanced security solutions enhancing your home's security system and giving you ultimate control of your safety and security. To learn more about what we can do for you, call Genext and ask to speak with one of our Systems Representatives. If this is not in your plans for this summer, here are a few tips to keep in mind.

Before you go, make sure and check every door and window in the house...don't forget about gates, garages and sheds. As well, close shades so that potential burglars can't go "window shopping," that is, to peek inside and see your laptop, the silver candlesticks on the mantel or the camera you left on the dining room table. Valuable items should be locked up or removed from the premises while you're gone.

If you can, put lights on timers. A porch light that burns constantly is a dead giveaway that no one is at home. Lights should turn on and off in various parts of the house at different times. A radio on a timer is another way to give the illusion someone is at home. Motion-detector lights are another good idea. Someone outside won't know whether they've been turned on automatically or by someone inside.

Stop by the post office and have them hold your mail, or arrange for a friend to pick it up daily. As well, if it's trash-pickup day, arrange for someone to roll your garbage cans back into your yard. Lastly, disable your automatic garage door opener by unplugging it, this will lock the door. (Some garage doors also have a bolt you can throw from inside so they can't be opened manually from outside.)

And if you do have a Security System, let us know you'll be away; we'll collect a cell phone number so you can be reached in case of emergency. Don't forget to activate the system before you leave!

The top ten items burglars are most interested in stealing (according to the Burglary Prevention Council).

  • Televisions
  • Computers (especially laptops) and printers
  • DVD players and DVD's
  • Stereo equipment
  • Weapons
  • Jewelry and watches
  • Tools
  • Cameras
  • Credit cards
  • Sports equipment (such as golf clubs)

Again, if you are interested in learning more about Genext Security Systems, and our other Home Control and Automation Systems give us a call. We can design the System you need to ensure a safe and protected home.



How To Benefit From Your SPAM Filter

Do you know that roughly 80% of email traffic is considered SPAM? That's a lot of unwanted email! Luckily Genext has provides superior E-Mail Security Service that protects you and your computer from unsolicited and potentially hazardous email. As well, current Legislation is attempting to better regulate and safeguard you from SPAM.

Genext provides Email Security Service to all Broadband customers for Free and to Dialup customers for an additional $1.50 per month. But do you know how to effectively use and benefit from your Genext SPAM filter?

Since we introduced our SPAM Filtering Service we have blocked over 111,000,000 pieces of unwanted mail. And just yesterday, one single day, over 251,000 pieces of SPAM were blocked from our customers email boxes! On average, over 165,000 messages are blocked. Though it may appear that a large amount of SPAM is still being delivered, the number of messages you receive would be exponentially greater without the SPAM Filter in place.

Here is a brief explanation of the SPAM filter process so that you can better benefit from this Filtering Service. When an email is sent to your Genext account, prior to delivery to your mailbox, it passes through an anti-spam server. There, we will analyze the message based on content and prioritize your messages to ensure quick delivery of safe email. The SPAM filter will mark questionable SPAM emails with an "[S]". This quarantines these messages aside so you can view them when it is convenient for you, using the SPAM user interface.

The SPAM user interface allows you the versatility to deliver "safe" messages to your normal mailbox, removing them from the SPAM filter. As well, as Whitelist safe senders (those you know not to be spammers), by doing this all-future messages from this sender will pass through unfiltered. You can also delete or remove messages from unknown and questionable sources. The Blacklist allows you to always deny messages from specific senders.

Most importantly, you can adjust the filtering options of your SPAM user interface, under the Quarantine Settings Tab. Here you can adjust the frequency of notifications of new messages in your quarantine mailbox, change the email address that notifications are mailed to, and to select the language that you would like to receive notifications in. Adjust the settings to your satisfaction and hit the "Save Changes" button to make the changes take effect.

The Genext SPAM filter is a powerful tool, if used correctly. It will protect you from viruses and unwelcome email as well as make sure to safely deliver the email you want. If you have any questions about how to use or alter your filter to best fit your needs please give us a call.


The Latest and Greatest Addition to Genext: Amy Rush

In June, we welcomed Amy Rush, a talented individual and enormous asset to our growing Customer Service Department. Amy joins us from her previous employment with Starbucks and has taken on the position of Customer Relations/Account Representative.

Amy has just completed a thorough training program and is responsible for a variety of tasks, such as invoice generation, collecting payments and managing and streamlining the Accounts Receivable Department. Her enthusiasm and passion for delivering customer excellence is exemplified in every aspect of her work. Amy is learning quickly the many facets of the business and is devoted to helping new and existing customers get the most from their Genext Services.

Amy has vast experience in Customer Service, Multitasking and working in a fast paced environment. Holding a Bachelors Degree in Social Sciences, her previous employment history working in the Juvenile Rehabilitation Field has afforded her much knowledge and experience that will be a great benefit to Genext, including Dispute Resolution, Process and Procedure, Leadership and the like.

We are excited to have Amy on the Genext team. Amy can assist you with any questions regarding your account as well as receive payments; she is available Monday through Friday from 8:30 am to 5:30 pm. Feel free to drop on by and meet Amy in person, her cheerful personality is sure to leave you with a smile!


Over 20,000 Ready for Fiber in Chelan County

The Chelan PUD recently reached a milestone, bringing fiber optics to over 20,000 homes, businesses, schools and hospitals in the County. They are now half way to their goal of reaching 90% of the County, over 40,000 premises by 2012, currently shifting focus to rural areas such as Entiat Valley, Blewett Pass and Lake Wenatchee.

With fiber at your home you can connect to Services such as Internet, TV and Voice Service. Fiber not only brings Services, it also increases the property value of your home. A recent study found it adds over $4,000 to your homes value and many local Real Estate professionals are telling us that homeowners base their buying location on where fiber is available.

Unfortunately, many residents are not well informed of the full potential of fiber, and what it brings to our community. Soak in this fact... Fiber is the fastest information exchange in the Country. Yes, the fastest...meaning there is no other Internet connection faster than fiber. Lots of companies claim fast Internet but only fiber can deliver. Send large files faster; download music instantly and with fiber your connection is always on.

And the community is benefiting from fiber; more than 40 jobs have been created by the 13 service providers, we have access to world-class education, telemedicine and many companies are bringing business to the Valley because of our technological capabilities.

Call today and find out more about fiber, if it is available and how to get signed up.