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Fast Answers
Frequently Asked Questions About Genext Voice
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Q: My phone does not ring for incoming calls, but instead jumps right to the voicemail step of my call treatment.
This usually means your phone is not registering with our servers. When it's not registering, calls cannot go to your device. In this case, the call will skip the "dial my device" step of your call treatment (since it cannot complete this step) and will go straight to the next step. This is usually set to go to voicemail (by default).
You should check all of your cables to make sure nothing is loose. Also make sure that you aren't having any problems with your Internet connection. You should also try rebooting your ATA. Just unplug the power for 30 seconds, and then plug back in.
Q: How do I get my password reset?
Just follow the "Forgot Password" link by the login area on the website. It will walk you through what you need to do to get a new password sent to you.
Q: I cannot play my voicemail messages online.
Make sure the media player you are using is the latest version available. Older versions can sometimes cause some problems with message playback online. There are a number of common, free media players you can download that will allow you to listen to these messages online.
Q: Can I check my voicemail from my cell phone?
To listen to your voicemail remotely, just call your ten-digit telephone number. When your voicemail picks up, dial '*'. You should be prompted to enter your password. If you don't know your password Contact us! From here just listen to your voicemail as you normally would.
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